| My Account |
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| How do I create an account? |
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The Knud Nielsen Company is a manufacturer and importer of dried flowers
and accessories. We do not offer our products for sale to the general
public. Customers must be approved and established as an account before
they can purchase. All purchases are assumed to be for resale or will
be used in the regular course of business. We qualify each potential
customer, including verification of tax identification number, to insure
that we are not selling directly to consumers. This helps us to
protect the traditional wholesale and retail channels of distribution.
If you would like to become a customer of Knud Nielsen Company, please
call us at 800.633.1682 and ask to speak with a salesperson.
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| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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Please see our Terms & Conditions for complete details regarding our return policy. |
| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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