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Claims And Returns

Policy: Damages or Shortages in Shipment

All claims must be made within 5 days of receipt of shipment. All shortages must be noted on bill of lading upon acceptance of goods from the common carrier. KNUD NIELSEN COMPANY WILL NOT ISSUE CREDIT FOR SHORTAGES ON SHIPMENTS THAT ARE SIGNED CLEAR UPON RECEIPT OF GOODS. If your merchandise has been damaged in shipping, please make a proper claim with the delivery carrier. In some instances the carrier will come and inspect the damaged package. In addition, reports of damages or shortages on shipments must be directed to your Knud Nielsen Company salesperson. Please keep the original packaging.

Return Instructions

Please contact your Knud Nielsen salesperson to obtain a return authorization. No returns can be accepted and no returned merchandise will be credited without authorization from your salesperson. Merchandise must be returned in the original packaging and in the same condition it was received. Items returned to Knud Nielsen Company that are not properly packaged will not be credited to your account. A 15% restocking fee will be charged where applicable.

Irregularities in Product

Every item we carry originates from natural, plant-based materials. To the best of our ability, it is our intention to produce to our customer what is promoted on our web-site and in our catalog. However, with natural materials there will always appear some degree of variability in the end product; therefore, there are slight variations in color and texture (as there are in nature). Nonetheless, our product quality is our hallmark, and if you are not satisfied for whatever reason, please notify us and we will gladly consider your claim for replacement or credit to your account.